Client Intake Coordinator
Reports to: Program Director
Position Status: Full Time
The Client Intake Coordinator is a full-time, exempt position reporting directly to the Program Director. The primary responsibilities of the job include service as first point of contact for individuals seeking support at the Buncombe County Family Justice Center, conducting intakes, informing victims of confidentiality protections, and coordinating initial service provision.
- Act as designated first point of contact for survivors seeking support from the Buncombe County Family Justice Center.
- Conduct initial intake and collect demographic information, service requests and history/background from survivors.
- Ensure that survivors are informed about the differing confidentiality protections available from the service providers at the Buncombe County Family Justice Center.
- Escort survivors into the secure areas of the Buncombe County Family Justice Center, ensure that they are placed in a safe and comfortable area and that children are appropriately supervised during intakes for adults.
- Coordinate provision of services after intake by ensuring that staff from organizations providing services are notified that a survivor requests their support.
- Inform survivors of the security features available in the service area and turn on/off security features to match survivor and staff comfort levels.
- Escort support people (friends/relatives, etc.) of survivors seeking services to appropriate waiting areas.
- Communicate with security personnel as needed to produce a safe and welcoming environment.
- Coordinate services, referrals and advocacy for survivors.
- Provide support with transportation, childcare, appointment accompaniment and other issues of clients as needed.
- Maintain client activity statistics and enter those statistics into the services database.
- Secure interpreting services as needed for non-English speaking survivors.
- Coordinate scheduling of common meeting rooms and other shared spaces within the Buncombe County Family Justice Center.
- Maintain positive and appropriate relationships with Our VOICE constituents, including clients, co-workers, staff from partnering agencies, Board members, volunteers, donors, and other community stakeholders.
- Provide support, information, advocacy and/ or referrals for persons accessing services as necessary.
- Serve as staff back-up and direct coverage to the crisis line as necessary.
- Once adequate training is complete, this position may be responsible for night/weekend on-call responsibilities.
- Maintain accurate written records and statistics as required on a timely basis.
- Participate in staff meetings and other internal meetings as appropriate.
- Represent Our VOICE on committees, task forces or coalitions as requested.
- Respond as requested to public requests for at-risk, professional, or community education.
- Support the preparation of funding proposals and program planning functions.
- Attend training/workshops as appropriate to enhance job performance.
- Other duties as required/requested by supervisory staff.
- Assist Our VOICE staff with agency duties as needed
- Perform other duties as assigned
- Bachelor’s degree in social work, human services, or a related field or equivalent life experience
- Demonstrated clear, concise, and accurate written and oral communication in English.
- Ability to make independent decisions within the framework of policies, procedures, budgetary constraints, and grant restrictions.
- Ability to work with a diverse population
- Ability to work flexible hours, and flexibility to adapt to project and community needs
- Independent, self-motivated worker
- Proficiency in Microsoft Office software.
- Prior experience working in sexual violence field
- Bilingual Spanish speaker
Please submit cover letter and resume in PDF format to firstname.lastname@example.org no later than 5pm on May 31, 2017.
PNR Youth Services Coordinator (Project No Rest Youth Services Coordinator)
Responsible to: Program Director
Position Status: 37.5 hours
- Provide intake and coordinate client contacts
- Develop case management system unique to survivors of human trafficking including goal setting worksheets for clients and case management evaluation tools
- Create individual case plans with survivors of human trafficking 25 years old and under
- Provide support, crisis intervention, advocacy and referrals to survivors of human trafficking through the implementation of individualized case plans
- Provide two phone shifts weekly with response to Crisis Line calls and to walk-ins at the FJC
- Provide on-call staff back up on an as needed basis
Community Partnerships and Awareness
- Working with the West NC Coordinator and Project NO REST Coordinator, develop and sustain an interdisciplinary, interagency rapid response team in the service area
- Provide outreach and training to local companies and organizations on identifying and responding to human trafficking situations particularly those working closely with youth populations such as DSS, foster care families, schools, after school programs, and youth shelters
- Build relationships with organizations in North Carolina and nationwide that work to raise awareness, seek preventative measures, and provide services to survivors of trafficking
- Provide community agencies with information regarding Our VOICE services generally, and youth human trafficking survivor services specifically
- Develop outreach materials for first responders to survivors of human trafficking
- Maintain professional rapport and communication with all referral agencies
- Serve as agency representative on appropriate committees and task forces, as requested
- Provide outreach to the general community about the dynamics and statistics of human trafficking
- Support partnering agencies in service area in providing best practices in working with human trafficking victims
- Educate people on the connections between rape, rape culture, and sex trafficking
- Other duties as assigned
- Bachelor’s Degree in human services related field
- Ability to work with a diverse population
- Knowledge of sexual violence and related issues
- Considerable knowledge of community resources and structure, particularly regarding law enforcement and court-related structures
- Basic computer skills and knowledge of Microsoft Office
- Ability to work a flexible schedule
- Bilingual abilities preferred
This is a 37.5-hour/week position
Deadline for submission is Friday, May 12, 2017 at 5:00 p.m.
Applications will be accepted until position is filled.
Please submit cover letter and resume in PDF format to email@example.com
Our VOICE is an EOE.
No phone calls please.