Employment Opportunities

Want to join a dynamic team of professionals working to support victims of sexual violence and to end it from happening in the first place?  Our VOICE, Buncombe County’s rape intervention and prevention agency, has two positions currently open. We are looking for the right candidates for our full-time Client Intake Coordinator and Crisis Response Volunteer Coordinator positions.

Client Intake Coordinator

Title: Client Intake Coordinator    

Position Status: Full-time (37.5 hours)

Responsible to: Program Director

POSITION SUMMARY:

The Client Intake Coordinator is a full-time, exempt position reporting directly to the Program Director.  The primary responsibilities of the job include serving as first point of contact for individuals seeking support at the Buncombe County Family Justice Center, conducting intakes, informing survivors of confidentiality protections, offering emotional support, and coordinating services such as medical attention, emergency shelter, counseling, legal support, and law enforcement involvement. The Coordinator will split their time between serving in reception and providing intakes. The Coordinator will work with a team of another Intake Coordinator from Our VOICE and 2 Intake Coordinators from Helpmate.

QUALIFICATIONS:

  • Bachelor’s degree in social work, human services, or a related field or equivalent life experience
  • Demonstrated clear, concise, and accurate written and oral communication in English.
  • Ability to make independent decisions within the framework of policies, procedures, budgetary constraints, and grant restrictions.
  • Ability to work with a diverse population
  • Ability to work flexible hours, and flexibility to adapt to project and community needs
  • Independent, self-motivated worker
  • Proficiency in Microsoft Office software.

PREFERRED SKILLS:

  • Prior experience working in sexual violence and/or domestic violence field
  • Bilingual Spanish speaker

 JOB RESPONSIBILITIES:

  • Act as designated first point of contact for survivors of domestic violence and sexual assault seeking support from the Buncombe County Family Justice Center.
  • Conduct initial intake and collect demographic information, service requests and history/background from survivors.
  • Ensure that survivors are informed about the differing confidentiality protections available from the service providers at the Buncombe County Family Justice Center.
  • Escort survivors into the secure areas of the Buncombe County Family Justice Center, ensure that they are placed in a safe and comfortable area and that children are appropriately supervised during intakes for adults.
  • Coordinate provision of services after intake by ensuring that staff from organizations providing services are notified that a survivor requests their support.
  • Escort support people (friends/relatives, etc.) of survivors seeking services to appropriate waiting areas.
  • Communicate with law enforcement to produce a safe and welcoming environment.
  • Coordinate services, referrals and advocacy for survivors.
  • Provide support with transportation, childcare, appointment accompaniment and other issues of clients as needed.
  • Maintain client activity statistics and enter those statistics into the services database.
  • Secure interpreting services as needed for non-English speaking survivors.
  • Maintain positive and appropriate relationships with Our VOICE constituents, including clients, co-workers, staff from partnering agencies, Board members, volunteers, donors, and other community stakeholders.
  • Participate in staff meetings and other internal meetings as appropriate.
  • Represent Our VOICE on committees, task forces or coalitions as requested.
  • Respond as requested to public requests for at-risk, professional, or community education.
  • Attend training/workshops as appropriate to enhance job performance.
  • Perform other duties as assigned

Position open until filled.
Please submit cover letter and resume in PDF format to rvoice@ourvoicenc.org
Our VOICE is an EOE.

No phone calls please.

 

Crisis Response Volunteer Coordinator

Title: Crisis Response Volunteer Coordinator    

Position Status: Full-time (30 hours)

Responsible to: Program Director, Executive Director

POSITION SUMMARY:

Crisis Response Volunteer Coordinator’s role is to train, recruit, schedule, and support volunteer advocates that provide services for Our VOICE’s 24-hour crisis line, and to support Our VOICE presence at community events.

QUALIFICATIONS:

  • Bachelor’s Degree in human services or related field
  • Have a working knowledge of crisis intervention
  • Experience with volunteer program coordination
  • Experience and ability to train, support and supervise agency volunteers
  • Ability to work with diverse populations, demonstrating cultural competency and community awareness
  • Strong command and knowledge of Microsoft Office and ease in adaptation to new technology
  • Ability to work a flexible schedule
  • Excellent communication and organizational skills
  • Bi-lingual preferred
  • Commitment to the Our VOICE mission and values

JOB RESPONSIBILITIES:

  • Conduct outreach at community events to recruit a diverse pool of volunteers
  • Respond to all volunteer inquiries for the agency
  • Maintain public listings regarding volunteer opportunities
  • Screen and interview volunteer candidates
  • Develop curriculum and related materials for all volunteer trainings
  • Implement continuing education for volunteers
  • Provide follow up and support for all volunteers
  • Implement best practices for volunteer retention
  • Maintain calendar for crisis line coverage by staff and Volunteer Advocates
  • Schedule all school-based Prevention Education Volunteers
  • Coordinate volunteers for all agency outreach and community events
  • Serve as liaison to United Way 2-1-1 for after-hours coverage
  • Supervise all volunteers (Volunteer Advocates and Office Volunteers)
  • Reassign or terminate volunteers as needed
  • Conduct annual performance reviews of volunteers
  • Maintain database for tracking and scheduling volunteers and volunteer opportunities
  • Organize volunteer appreciation events and other recognition efforts
  • Provide on-going support and appreciation for all volunteers
  • Work with staff to coordinate volunteers for specific needs as they arise
  • Provide coverage for phone shifts, hospital calls, and crisis response during the business days and occasionally on nights and weekends
  • Other duties as assigned

Position open until filled.
Please submit cover letter and resume in PDF format to rvoice@ourvoicenc.org
Our VOICE is an EOE.
No phone calls please.