Employment Opportunities
Title: Volunteer Coordinator
Position Status: Full time (37.5 hours)
Responsible to: Program Director
Pay rate: $25.50/hour + ($49,725 annually)
$1/hr. Bilingual Differential offered to bilingual staff $26.50/hour. ($51,675 annually)
Benefits: Our Voice provides competitive benefits including 192 hours PTO (5 weeks), 13 paid holidays, access to an Employee Assistance program, paid weekly wellness hours, 100% of employee premiums for health and dental insurance, graduated sabbatical plan starting at year 3 of employment and wellness stipends.
POSITION SUMMARY:
Join the dynamic team at Our Voice, Buncombe County’s rape crisis and prevention center, supporting people in the community ages 13+ who have been impacted by sexual violence or human trafficking. Our program serves sexual violence survivors in Buncombe County, and human trafficking survivors in Buncombe, McDowell, and Transylvania counties. The Volunteer Coordinator’s role is to recruit, train, supervise, and support all agency volunteers/interns, coordinate the crisis line, and support Our Voice presence at community events. The Volunteer Coordinator is responsible for filling volunteer/intern needs to the best of their ability, matching prospective volunteers/interns with the appropriate role, and providing support and appreciation to ensure volunteer/intern retention.
QUALIFICATIONS
· Strong verbal and written communication skills
· Embrace the mission of Our Voice and a commitment to equity and inclusion for all.
· Previous experience with volunteer management
· Commitment to anti-oppression principles in all areas of our internal and external work as well as commitment to self-growth in this area
· Demonstrated ability to communicate and work effectively with people experiencing trauma, external community partners and across lines of difference
· Preference for knowledge of sexual violence and human trafficking related issues and the systemic root causes and intersections
· Considerable knowledge of community resources, ties with the local community preferred, but
not required
· Adaptability to, and understanding of, local community needs and systems
· Ability to demonstrate initiative and collaboration; ability to maintain workload and work both independently and as a team
· Ability to work a flexible schedule (twice monthly self-scheduled evening or weekend crisis line shifts, and one-time events)
· Ability to travel with a reliable vehicle to carry out job tasks
· Basic computer skills and knowledge of Microsoft Office Suite, Volgistics or WordPress
· Applicants must live within 1 hour driving distance of Mission Hospital (509 Biltmore Ave, Asheville, NC, 28801)
· Applicants must complete a background check after an offer is made, prior to the start of work
· Experience with collecting, monitoring, and evaluating data preferred, but not required
· Preference for bilingual candidates
JOB RESPONSIBILITIES:
GENERAL
● Prepare for, attend, and participate in regular all-staff, team, and supervisory meetings.
● Proactively attend required training courses to stay up to date on best practices in the field.
● Work flexibly with the agency’s schedule and prioritize tasks appropriately.
● Maintain a solution-focused demeanor while working in unpredictable environments and high-stress situations.
● Adhere to the values and policies of Our Voice by complying with all written procedures and policies, and embodying our core values: believe all survivors, promote dignity, support individual agency, shift paradigms, and create a culture of care and honesty, in all decisions and actions.
● Maintain appropriate boundaries, and open, clear, respectful lines of communication with co-workers, clients, and partners.
● Take 2 in office daytime phone shifts a week.
● Take a minimum of 2 evening or weekend on-call shifts for the crisis line each month; one shift must be during weekend scheduling.
● Other duties as assigned.
RECRUIT AND TRAIN VOLUNTEERS AND INTERNS
● Generate pool of consistent volunteers
● Create and operationalize an outreach plan that includes promoting volunteer opportunities and trainings through community outreach, media postings, and direct inquiries
● Screen and interview volunteer and intern candidates
● Facilitate 20-hour training for all volunteers, staff and interns
● Train all volunteers for specific roles and update advocate manual as appropriate
● Act as a liaison between Our Voice and Colleges to facilitate internships
● Act as task supervisor for Direct Service Interns
LEAD VOLUNTEER PROGRAM
● Maintain calendar for after-hours crisis line coverage by staff and advocates
● Coordinate volunteers for all agency outreach and community events
● Work with staff to coordinate volunteers for specific needs as they arise
● Supervise all volunteers and Direct Service interns
● Maintain database for onboarding documents and tracking volunteer/intern hours and scheduling.
● Provide as needed follow up and emotional support for volunteers/interns after crisis line shift
● Provide logistical support for all volunteers
● Implement best practices for volunteer retention
● Attend volunteer recruitment events
● Organize on-going appreciation events and other recognition efforts for all volunteers COORDINATE AFTER HOURS CRISIS LINE
● Serve as point of contact for after-hours coverage for volunteers and interns
● Coordinate agency-wide phone calendar and input shifts into dispatcher system
● Collaborate with Mission Health Forensic Team to ensure supportive advocacy for survivors
● Occasionally provide direct support to volunteers and clients
OUTREACH
· Ensure the community is aware of services we provide
· Implement creative strategies to reach survivors or supporters from a variety of backgrounds
· Coordinate volunteers for all agency outreach and community events
Applicants are encouraged to apply even if they don’t meet every single requirement listed in this posting. If you are excited about this role and believe you would be able to meet these responsibilities, and your experience does not align perfectly, we encourage you to apply.
Our Voice seeks to engage our whole community in the work of supporting survivors and preventing sexual violence and human trafficking; this is done through a diverse group of volunteer advocates, board members and staff. Our Voice is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation, gender identification, and any other characteristic protected under federal, state, or local law.
To apply: Please email your resume and either a video or written cover letter explaining why you are interested and qualified for this position to rvoice@ourvoicenc.org with the subject line: Volunteer Coordinator Application
Revised (March 2026)